At Golden Empire Interactive Limited, we are committed to providing an exceptional and secure gaming experience. As a fully licensed and regulated online gambling operator, transparency and player trust are our highest priorities. This page provides comprehensive contact information, regulatory details, and resources to ensure you can reach us whenever needed.
Golden Empire Interactive Limited is a company registered in England and Wales, dedicated to delivering high-quality online slot games like "Golden Empire 2" in a fair and responsible environment.
Our management team is dedicated to upholding the highest standards of integrity and compliance:
Our dedicated support team is available 24/7 to assist you with any questions or issues. We offer multiple channels to ensure you receive prompt and effective assistance.
80% of calls answered within 20 seconds
Availability: 24/7 directly on our website
Our live chat is the fastest way to get immediate assistance with any gaming or account-related questions.
For structured feedback or complex queries, please use our online contact form available here.
This method is ideal for detailed technical issues or when you need to attach documents.
Our customer support team is available 24 hours a day, 7 days a week, 365 days a year, including public holidays, to ensure continuous assistance for our players in all time zones (GMT/BST).
Golden Empire Interactive Limited operates under strict regulatory oversight to ensure fairness, security, and responsible gambling practices. We hold the following licenses:
We adhere to all conditions and codes of practice set forth by these regulatory bodies.
Website: www.gamblingcommission.gov.uk
Contact: Refer to their website for specific contact methods.
Website: www.mga.org.mt
Contact: Refer to their website for specific contact methods.
We are fully committed to promoting responsible gambling and providing support for players who may need it. If you are concerned about your gambling or someone else's, please use the following resources:
Our Dedicated Responsible Gambling Team: [email protected]
National Gambling Helpline (UK): 0808 8020 133 (Open 24/7)
Leading UK provider of information, advice, and support for anyone affected by problem gambling.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133
Free service that lets you self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk
We also offer tools for setting deposit limits, session limits, and self-exclusion directly within your account settings.
We aim to resolve all complaints fairly and promptly. If you have a complaint, please follow our internal complaints procedure:
You must contact IBAS within 12 months of our final response to your complaint.
Our commitment to fairness, security, and player protection is independently verified by leading industry bodies:
We are proud to be certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation. This ensures fair gaming, responsible operator conduct, and protection of player funds.
Our Random Number Generator (RNG) and game payout percentages are regularly tested and certified by GLI to ensure fairness and integrity.
We adhere to the international standard for information security management systems, protecting your personal and financial data.
We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security for all payment transactions.
Our website uses advanced SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers.
Our responsible gambling program has been independently accredited by RG Check, demonstrating our commitment to best practices in player protection.
We operate with the highest level of financial transparency and player fund protection:
Golden Empire Interactive Limited is a proud member of key industry associations, demonstrating our commitment to industry best practices and collaboration:
We are active members of EGBA, contributing to the development of responsible gambling standards across Europe.
Our membership in RGA demonstrates our commitment to high standards in remote gambling operations and player protection.
Thank you for choosing Golden Empire Interactive Limited. We value your trust and are always here to help.