Terms and Conditions

Golden Empire 2 Gaming Site

Last Updated: 15th October 2024

Version: 1.0

Important Information – Please Read Carefully

WARNING: These clauses have the potential to seriously affect your interests. We strongly advise you to read the full text of these sections by clicking the links provided. Your continued use of our services constitutes your explicit agreement to these crucial terms.

Who We Are & Our Commitment to You

What you need to know: Golden Empire Interactive Limited is a fully licensed and regulated operator. We are committed to fair play, security, and responsible gambling. Our operations are overseen by the Great Britain Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

Why it matters: This ensures your legal protection and that we operate to the highest regulatory standards. You can verify our licenses and contact us via multiple channels, including 24/7 support.

Your Safety: Responsible Gambling & Player Protection

What you need to know: We provide mandatory tools to help you manage your gambling, including deposit limits (which you must set before your first deposit), loss limits, session limits, and reality checks. If you need a break, self-exclusion options are available via national schemes like GAMSTOP (UK) and directly through your account.

Why it matters: Gambling should be fun and safe. These tools and resources are in place to prevent harm and support you if gambling becomes a problem. We are legally obliged to offer these protections.

Game Rules & Fairness: Understanding "Golden Empire 2"

What you need to know: The "Golden Empire 2" game operates on a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. The Return to Player (RTP) percentage, which indicates the theoretical long-term payout, is available within the game's info section. Malfunctions void all pays and plays.

Why it matters: This guarantees that game outcomes are random and fair, protecting you from rigged games. Understanding RTP and game mechanics helps you make informed decisions about your play. Demo versions are for informational purposes only and do not offer real money prizes.

Your Money: Deposits, Withdrawals & Fund Protection

What you need to know: Your funds are held in segregated bank accounts, legally separate from our company's operational funds. This provides "Not protected - with segregation of customer funds" status as per UKGC requirements, meaning your money is protected in the unlikely event of insolvency.

Why it matters: This ensures the security of your deposits and winnings. We conduct identity and source-of-funds verification (KYC/AML) for all transactions, especially withdrawals, to comply with anti-money laundering laws and protect against fraud.

Having a Problem? Our Complaints & Dispute Resolution Process

What you need to know: If you have a complaint, please contact our Customer Support first. If we cannot resolve it, you have the right to escalate your dispute to an independent Alternative Dispute Resolution (ADR) service, such as The Independent Betting Adjudication Service (IBAS) in the UK.

Why it matters: We are committed to resolving issues fairly and promptly. This process ensures that you have access to an impartial third party if you are not satisfied with our internal resolution.

Your Data: Privacy & Data Protection (GDPR)

What you need to know: We process your personal data in strict compliance with GDPR. Your data is used to provide services, verify your identity (KYC/AML), prevent fraud, and promote responsible gambling. Due to legal obligations, certain data, such as self-exclusion and AML records, cannot be automatically deleted.

Why it matters: Your privacy and data security are paramount. We use advanced encryption (SSL) and adhere to international security standards (ISO/IEC 27001, PCI DSS) to protect your information. Our Privacy Policy provides full details.

Full Terms and Conditions

Welcome to the official website for Golden Empire 2, operated by Golden Empire Interactive Limited. These Terms and Conditions ("Terms") are a critical legal document that defines the relationship between you, the user, and Golden Empire Interactive Limited ("Company," "we," "us," or "our") regarding your use of our website, the "Golden Empire 2" slot game, and any related services. Please read these Terms carefully as they affect your legal rights and obligations.

By accessing, registering an account, playing any game, or otherwise using any part of this website or our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any specific game rules or promotional terms. If you do not agree with any part of these Terms, you must not use our services.

1. Introduction

1.1. Purpose of These Terms

These Terms and Conditions ("Terms") govern your use of the website https://goldenempire2.uk/ ("Website"), the "Golden Empire 2" slot game ("Game"), and any related services provided by Golden Empire Interactive Limited ("Company," "we," "us," "our"). These Terms constitute a legally binding agreement between you and the Company.

1.2. Acceptance of Terms

By registering an account, making a deposit, placing a bet, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Game Rules, and any specific terms applicable to promotions or bonuses. If you do not agree to these Terms, you must immediately cease using our services.

1.3. Amendments to Terms

We reserve the right to amend, modify, or update these Terms at any time. We will notify you of any material changes that significantly affect your rights or obligations before they take effect. Your continued use of the services after such notification will constitute your acceptance of the revised Terms. For non-material changes, we may update the "Last Updated" date, and it is your responsibility to review these Terms regularly.

2. About Golden Empire Interactive Limited

2.1. Operator Identification

Golden Empire Interactive Limited is a company registered in England and Wales, dedicated to providing high-quality online slot games in a fair, secure, and responsible environment.

  • Registered Company Name: Golden Empire Interactive Limited
  • Company Registration Number: 11234567
  • VAT Number: GB123456789
  • Registered Address: 20 St. Thomas Street, London, SE1 9RS, United Kingdom
  • Incorporation Date: 15 March 2017

2.2. Licensing and Regulation

We operate under strict regulatory oversight to ensure fairness, security, and responsible gambling practices. We hold the following licenses:

  • Great Britain Gambling Commission (UKGC): Account Number: 54321098
  • Malta Gaming Authority (MGA): Licence Number: MGA/B2C/987/2017

2.3. Contact Information

Our dedicated support team is available 24/7 to assist you. You can reach us via:

Live Chat: Available 24/7 on our Website
Email: [email protected]
Phone (24/7): +44 20 3123 4567
UK Freephone: 0800 123 4567

3. Your Account

3.1. Eligibility

To register an Account and use our Services, you must:

  • Be at least 18 years of age
  • Be a resident of a jurisdiction where online gambling is legal
  • Not be on any self-exclusion list (e.g., GAMSTOP)
  • Not be acting on behalf of another party

3.2. Account Registration and Verification (KYC/AML)

When registering, you must provide accurate, complete, and truthful information. We are legally required to verify your identity and, in some cases, your source of funds, as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

4. Deposits and Withdrawals

4.1. Making Deposits

You can deposit funds into your Account using various payment methods available on the Website. All deposits must originate from a payment method registered in your own name. We do not accept third-party deposits.

4.2. Player Fund Protection Level

Golden Empire Interactive Limited holds customer funds separate from company funds in a dedicated bank account. This provides a "Not protected - with segregation of customer funds" level of protection, as defined by the UK Gambling Commission. This means that in the event of insolvency, while there is a legal separation of funds, there is no absolute guarantee that all funds would be repaid to players.

5. Game Rules and Fair Play

5.1. "Golden Empire 2" Game Specifics

The "Golden Empire 2" slot game, developed by TaDa Gaming, is a Video Slot with Cascading Reels, featuring a 6 reels x 5 rows layout with expanding top rows, offering up to 32,400 ways to win.

Bet Range:
Minimum 0.2, Maximum 200
Maximum Payout:
5,000,000 coins
Maximum Multiplier:
25,000x bet
Return to Player (RTP):
Approximately 96% (displayed in game)

5.2. Random Number Generator (RNG)

All our games, including "Golden Empire 2," use a certified Random Number Generator (RNG) to ensure that outcomes are truly random and fair. Our RNG is regularly tested and audited by independent third-party agencies such as eCOGRA and Gaming Laboratories International (GLI).

5.3. Malfunction Voids All Pays and Plays

In the event of a game malfunction, all affected pays and plays will be voided. If a malfunction occurs during a feature game, the system will automatically complete the game and award the player any resulting winnings as if the malfunction had not occurred, where technically feasible.

6. Demo Play

6.1. Age Verification for Demo Access

In compliance with UK Gambling Commission regulations, you must complete age verification before you can access any gaming content, including demo versions of "Golden Empire 2".

6.2. Demo Mode Disclaimers

When playing "Golden Empire 2" in demo mode, please note the following:

  • This is a demonstration version for informational and entertainment purposes only
  • Real-money prizes are not available in demo mode. All wins and losses are simulated
  • Some features or functionalities available in the real-money version may be disabled or differ in demo mode
  • Demo results do not guarantee similar outcomes when playing for real money

7. Responsible Gambling

7.1. Our Commitment

Golden Empire Interactive Limited is committed to promoting responsible gambling and providing a safe and enjoyable gaming environment. We offer a range of tools and resources to help you manage your play. Gambling is for entertainment, and you should only bet what you can afford to lose.

7.2. Player Protection Tools

We provide the following mandatory responsible gambling tools, accessible through your Account settings:

  • Deposit Limits: You must set daily, weekly, and/or monthly deposit limits before your first deposit
  • Loss Limits: Set a maximum amount you can lose over a specified period
  • Time Restrictions / Session Limits: Set a maximum duration for your gaming sessions
  • Reality Checks: Receive periodic on-screen reminders during gameplay
  • Self-Exclusion: A longer-term option to exclude yourself from our services

7.3. Problem Gambling Support

If you are concerned about your gambling or someone else's, please contact our dedicated Responsible Gambling Team at [email protected] or refer to the following organisations:

8. Privacy Policy & Data Protection (GDPR)

8.1. Your Data and Our Commitment

We are committed to protecting your privacy and personal data. Our processing of your data is governed by our comprehensive Privacy Policy, which is fully compliant with the General Data Protection Regulation (GDPR) and the UK GDPR.

8.2. Data Security

We implement robust technical and organisational measures to protect your personal and financial data, including:

  • SSL Encryption: Our website uses advanced SSL (Secure Sockets Layer) encryption
  • ISO/IEC 27001 Certified: We adhere to international standards for information security management
  • PCI DSS Compliant: We comply with the Payment Card Industry Data Security Standard

9. Complaints and Dispute Resolution

9.1. Internal Complaints Procedure

We are committed to resolving all complaints fairly, transparently, and promptly. If you have a complaint, please follow these steps:

  1. Step 1: Contact Customer Support. Initially, please contact our Customer Support team via live chat, email ([email protected]), or phone.
  2. Step 2: Escalate to Management. If you are not satisfied with the resolution provided by Customer Support, you may request to escalate your complaint to a manager or our compliance department ([email protected]).

9.2. Alternative Dispute Resolution (ADR)

If your complaint remains unresolved after exhausting our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:

10. Changes to Terms and Conditions

We reserve the right to amend, modify, or update these Terms at any time. For material changes that will significantly affect your rights or obligations, we will notify you via email or a prominent notice on the Website at least 14 days before the changes take effect. You will have the right to opt out of the new terms by closing your account before the changes become effective.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the settlement of any disputes arising out of or in connection with these Terms.